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Network Analyst II

Company Name:
Computer Aid, Inc.
IT Systems Administrator
/Organization Description:/

CAI, an Equal Opportunity Employer (EOE) is hiring a Network Analyst for one of our clients, a well respected and nationally recognized not-for-profit corporation that conducts scholarship programs for identifying and honoring academically talented U.S. high school students who have exceptional abilities and show great promise for future academic success. In very keen competitions, students are awarded scholarships worth more than $50 million annually which are administered by the corporation. All scholarships are privately financed by some 450 corporations, company foundations, professional groups, universities, colleges, and the corporation's own funds. Since the corporation's establishment in 1955, more than $1.4 billion has been granted for college undergraduate scholarships for approximately 366,000 students. Headquartered on Chicago's North Shore, the corporation employs 40 full-time employees.
/Job Description:/
Our client is seeking an individual with strong analytical and troubleshooting skills to monitor and support various web-based and mainframe systems, and to engineer, control, and support desktop, telephony, and networked environments. This position will work closely with the Director of Information Technology to ensure that all systems are responding within service level agreements established with our business partners.


/Primary Responsibilities:/
Provide support in the following areas:
o AS400 infrastructure, operations, and applications
o Desktop hardware and software
o Network layer support
o Web-based infrastructure, operations and applications
o Routine and ad hoc IT operations (e.g., removable storage backups)
Manage the support queue
Assume responsibility for the quality of support - includes timely resolution of all support requests, ensuring proper documentation is delivered, and that appropriate root cause analysis is performed
Engineer changes to the organization's physical infrastructure as business and technical needs dictate change - this includes (but is not limited to):
o Servers
o Workstations
o Printers
o Other hardware (e.g., telephony, routers and switches, storage devices)
Configure and deploy these changes
Assist with the evaluation and resolution of system security issues
Manage relationships with hardware and software vendor resources
Researches alternatives for hardware and software solutions through all phases from gathering of requirements to selection and negotiation of pricing and terms
/Required Experience/Skills:/
/ /
Bachelor's Degree in Computer Science - advance degree is a plus
4-6 years of experience in desktop / network / hardware and software support
Excellent customer service skills
Excellent personal organization skills
Excellent written and verbal communication skills
Excellent troubleshooting and analysis skills
Ability to work alone and in group settings
Experience with software licensing and maintenance and hardware warranties
Ability to interface with vendor resources
/Desired Experience/Skills (while not all are required, our client requires experience in at least 5 of the following areas):/
/ /
Windows operating experience
Active directory experience
LDAP experience
Linux / Unix experience
Cabling experience
Server / workstation experience
Experience in establishing and troubleshooting desktop, server, and networking security
Experience with peripheral devices (printers, fax machines, removable storage backup devices)
Telephony experience
Experience with firewall software and hardware
Experience with anti-virus solutions
Experience with email and calendaring solutions
Database administration experience
Shell scripting experience
AS400 experience
Experience with various COTS and custom desktop software solutions
Experience with web-based applications
/Environment:/
Our client's Information Technology environment is currently a hybrid in transition from legacy AS/400 applications, the majority of which are written in RPG and CL, to browser-based applications, the majority of which are written in Java. DB2/400 continues to be the primary relational database (RDBMS) source, supplemented by PostgreSQL.
The corporation provides excellent benefits including paid annual leave, company-sponsored health care plan, flexible spending accounts and lucrative retirement plan.

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