Site Reliability Engineer @ZS Associates

Company Name:
ZS Associates
Site Reliability Engineer
ZS Associates, a global leader in sales and marketing effectiveness, seeks a highly motivated Site Reliability Engineer to join the SaaS Operations team located in our Evanston, Illinois office.
Acting as a technical expert, you will be working with a team of operations engineers and software developers to analyze, maintain and nurture our SaaS environment. As a technical expert, you will be working closely with various teams to ensure the stability of the environment by:
? Analyzing the current state, designing appropriate solutions and implementing them with the appropriate team
? Coordinating emergency responses, performing root cause analysis, and identifying and implementing solutions to prevent re-occurrences of issues
? Reviewing the entire application stack and executing initiatives to reduce failures, defects and issues with performance
? Working with application teams to increase mean-time-to-failure and lower mean-time-to-resolution for the product
Your responsibilities will also include:
? Troubleshooting issues across the full stack (hardware, software, network, storage, virtual machines, and applications)
? Performing root cause analysis on incoming infrastructure alerts and drilling down to code-level to engage application teams for quick resolution
? Acting as a senior escalation engineer for Tier 3 support
? Maintaining monitoring systems to provide the best visibility into the state of the SaaS environment
? Identifying and working with application teams to implement more efficient system procedures
? Maintaining performance analysis tools, identifying any negative changes to performance and working with the teams to resolve them
? Researching industry trends and technologies, and promoting best-in-class tools and technologies
? Taking initiative to advance the quality, performance, and scalability of our SaaS applications by influencing the architecture and design of our products
? Designing, developing and executing automated tests to validate solutions and environments
ZS Associates (http://www.zsassociates.com) is a global leader in sales and marketing consulting, outsourcing, technology and software. Since 1983, ZS has helped companies get the most out of their sales and marketing organizations. From 20 offices around the world, ZS experts use analytics and deep expertise to help companies across a range of industries (primarily pharmaceuticals and biotech, high tech/telecommunication, financial services, medical products/services, transportation and consumer packaged goods and energy) make smart decisions quickly and cost effectively.
ZS Associates SaaS Operations group designs, builds and maintains the environments that host ZS software-as-a-service (SaaS) solutions. Today, we have hundreds of customers and tens of thousands of end users who rely on our SaaS solutions to support critical business
functions. Whether you are building out infrastructure, troubleshooting issues or monitoring systems, you will have an immediate impact and the opportunity to take ownership of challenging problems.
? At least 4 years of experience working as a Site Reliability Engineer or an equivalent position or 10 years of overall experience, preferably in systems engineering and software development
? Deep Windows systems knowledge and administration background, Linux experience is a plus
? Expertise in at least one scripting language, PowerShell preferred
? Firm understanding of networking concepts and technologies
? Firm understanding of SQL and database concepts
? Experience in fault tolerant system design
? Extensive experience managing clusters of virtualized production servers
? Familiarity with Splunk data analysis, Dynatrace APM, or similar tools is a plus
? A Bachelors degree (Masters preferred) in a related technical field
? Excellent analytical, troubleshooting and communication skills
ZS is a global consulting firm; English fluency is required, additional fluency in at least one European or Asian language is highly desired.
All candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest, is required to be considered.
Keywords: Full stack, troubleshooting, root-cause analysis, AppDynamics, New Relic, Dynatrace, Splunk, APM, New Relic,profiler, dtrace, fault tolerance,virtualization, site reliability, system administration, site availability, failure detection

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