Hotel Front Desk Supervisor
The GEM Museum Suites The GEM Museum Suites Evanston, IL Evanston, IL Full-time Full-time Estimated:
$31.
7K - $40.
1K a year Estimated:
$31.
7K - $40.
1K a year 13 days ago 13 days ago 13 days ago Hotel Front Desk Supervisor The GEM Museum Suites Evanston, IL Full-Time For a new independent boutique hotel that just opened in downtown Evanston.
Qualifications At least 2-3 years of experience Essential Duties Oversees front desk operations.
Provides guest service, guidance and leadership to ensure consistent customer service is provided.
Assigns and instructs team members in details of work.
Monitors lobby traffic to make staffing adjustments accordingly.
Resolves customer complaints.
Trains, supervises, schedules and assists in evaluating staff.
Greets guests and completes check-in and check-out procedures in the PMS system on a daily basis.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Works directly with the housekeeping supervisor in order to insure rooms are avialable as needed Attends and sometimes leads daily pre-shift meetings with team members.
Answers inquiries and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.
Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake up calls to provide guests with timely and efficient service.
Controls cash transactions and maintains complete responsibility for accounting transactions during the shift.
Performs the shift checklist to insure accuracy of all aspects of the shift.
Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes.
Serves as Manager on Duty when no executive commit member is on property.
Physical Demands Lifting guest luggage Continuous standing about 80-90% of shift Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Job Type:
Full-time Schedule:
8 hour shift Work setting:
In-person Ability to Relocate:
Evanston, IL 60201:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$31.
7K - $40.
1K a year Estimated:
$31.
7K - $40.
1K a year 13 days ago 13 days ago 13 days ago Hotel Front Desk Supervisor The GEM Museum Suites Evanston, IL Full-Time For a new independent boutique hotel that just opened in downtown Evanston.
Qualifications At least 2-3 years of experience Essential Duties Oversees front desk operations.
Provides guest service, guidance and leadership to ensure consistent customer service is provided.
Assigns and instructs team members in details of work.
Monitors lobby traffic to make staffing adjustments accordingly.
Resolves customer complaints.
Trains, supervises, schedules and assists in evaluating staff.
Greets guests and completes check-in and check-out procedures in the PMS system on a daily basis.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Works directly with the housekeeping supervisor in order to insure rooms are avialable as needed Attends and sometimes leads daily pre-shift meetings with team members.
Answers inquiries and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.
Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake up calls to provide guests with timely and efficient service.
Controls cash transactions and maintains complete responsibility for accounting transactions during the shift.
Performs the shift checklist to insure accuracy of all aspects of the shift.
Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes.
Serves as Manager on Duty when no executive commit member is on property.
Physical Demands Lifting guest luggage Continuous standing about 80-90% of shift Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Job Type:
Full-time Schedule:
8 hour shift Work setting:
In-person Ability to Relocate:
Evanston, IL 60201:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
